Return & Refund Policy

V3Deals – Return & Refund Policy

Effective Date: 06 Oct 2026

At V3Deals, we aim to provide our customers with a clear, convenient, and transparent shopping experience. Most of our eligible products are covered by a 7 Days Return Policy. However, certain products may be non-returnable due to their nature, category, hygiene considerations, inability to resell after opening, or specific sale or discount conditions.

1. 7 Days Return Policy

Most eligible products purchased from V3Deals can be returned within 7 days from the date of delivery.

The return eligibility of each product will be clearly mentioned on the respective product page before the customer places an order.

For eligible products, V3Deals will bear the applicable return shipping cost. Customers will not be required to pay return shipping charges for an approved eligible return.

Our aim is to provide a hassle-free return experience while requiring customers to follow the applicable return conditions mentioned in this policy.

2. Product-Specific Return Eligibility

The 7 Days Return Policy applies to eligible products only. It does not mean that every product sold by V3Deals is automatically returnable.

The return eligibility of each product will be clearly displayed on its individual product page before purchase.

For example:

Eligible Product:

“7 Days Return Available”

Non-Returnable Product:

“This Product is Non-Returnable.”

Customers are advised to check the return eligibility displayed on the product page before placing an order.

3. Non-Returnable Products

Certain products may be non-returnable because of their nature, category, hygiene considerations, inability to resell after opening, or other applicable reasons.

For example, certain bathroom cleaning accessories, cleaning brushes, bathroom-use products, or similar products may be non-returnable because once the packaging is opened or the product is used, it may not be suitable for return or resale.

Such products will be clearly marked on the respective product page as:

“This Product is Non-Returnable.”

This information will be displayed before the customer completes the purchase.

4. Sale, Discount & Special Offer Products

Some products offered under a Sale, Discount, Special Offer, Clearance Offer, or Extra Discount may be non-returnable.

However, not every sale or discounted product is automatically non-returnable.

If a particular sale or discounted product is non-returnable, this information will be clearly mentioned in the relevant sale/offer section and/or on the individual product page before purchase.

For example:

“Sale Product – Non-Returnable”

“Special Discount Offer – This Product is Non-Returnable.”

The return eligibility displayed on the individual product page will apply to that particular product.

5. Important Delivery & Unboxing Instructions

To protect both the customer and V3Deals in case of a damaged, defective, wrong, missing, or incorrect product, customers are strongly advised to create proper photographic and video evidence while receiving and opening their package.

Before accepting the parcel

When the delivery package arrives, customers should carefully check the external condition of the parcel.

If the parcel appears:

Damaged
Torn
Open
Tampered with
Heavily crushed
Or otherwise visibly compromised

the customer is advised to refuse/decline the delivery wherever possible and contact V3Deals Customer Support.

If the parcel is intact

If the package appears intact, customers should preferably:

1. Take clear photographs of the complete parcel before opening it.

2. Make a continuous 360-degree video showing the complete package.

The video should clearly show:

The complete parcel/package
All visible sides of the package
Shipping label
Order/shipment details visible on the label
Overall condition of the packaging
Any seal, tape, or packaging marks

3. Open the parcel while continuing the same video recording.

4. Show the contents immediately after opening.

5. Clearly show the product received, including its condition and all relevant parts/accessories.

This unboxing video should preferably be continuous and unedited, so that the condition of the parcel before opening and the product immediately after opening can be clearly established.

6. Unboxing Video Requirement for Damage, Defect or Wrong Product Claims

If a customer receives a product that is:

Damaged
Defective
Wrong
Different from the product ordered
Missing an item/component
Or otherwise not as ordered

the customer should contact V3Deals Customer Support with the required photographs and complete unboxing video.

The unboxing video and photographs may be required as proof for verification and processing of the return/replacement/refund request.

For claims involving damage, defect, wrong product, missing product, or similar delivery issues, V3Deals may require this evidence before approving the return request.

Customers are therefore strongly advised not to open the package without recording the unboxing process.

7. Wrong, Damaged or Defective Products

If you receive a wrong, damaged, or defective product, please contact V3Deals Customer Support as soon as possible after delivery.

Please provide:

Order details
Clear photographs of the package
Photographs of the product
Complete unboxing video, where applicable
A brief description of the issue

Our team will review the information and provide the applicable resolution.

If the return is approved, V3Deals will bear the applicable return shipping cost.

No additional return shipping charges will be charged to the customer for an approved eligible return.

8. Return Conditions

For products that are eligible for return:

The return request must be raised within 7 calendar days from the date of delivery.
The product should generally be returned in appropriate condition.
Original packaging, accessories, components, manuals, tags, or other items supplied with the product should be included wherever applicable.
Customers should provide the required photographs/video evidence for damage, defect, wrong-product, missing-item, or similar claims.
Products that have been used, damaged, altered, or returned without applicable accessories or components may be subject to review before the return is accepted.
Certain products may have specific return conditions depending on their nature.

The final eligibility of a return will be determined based on the applicable product and the circumstances of the return request.

9. Return Shipping Charges

For an approved eligible return, the customer will not be required to bear the return shipping cost.

V3Deals will bear the applicable return shipping cost.

Customers should follow the return instructions provided by V3Deals Customer Support and should not independently ship the product to our address unless specifically instructed by V3Deals.

10. Refund Process

Once an approved return is received and, where applicable, inspected, the applicable refund will be processed according to the circumstances of the order and the original payment method.

The time required for the refund to reflect in the customer's account may depend on the payment gateway, bank, or payment service provider.

If a refund is approved, customers will be informed through the applicable communication channel.

11. Non-Returnable Products and Refunds

Products clearly identified as Non-Returnable on their product page are not eligible for a standard return merely because the customer has changed their mind or no longer wants the product.

However, if a customer receives a wrong, damaged, or defective product, they should contact V3Deals Customer Support so that the issue can be reviewed and an appropriate resolution can be provided, subject to verification and the applicable circumstances.

12. Checking Return Eligibility Before Purchase

Customers should always check the product page before placing an order.

The product page will clearly indicate whether the product is:

“7 Days Return Available”

“This Product is Non-Returnable.”

For sale, discounted, or special-offer products, any applicable non-returnable condition will also be clearly communicated before purchase.

This ensures that customers are aware of the applicable return conditions before completing their order.

13. Customer Support

For return, refund, damaged product, defective product, wrong product, or other order-related assistance, customers can contact V3Deals through the following channels:

WhatsApp / Call:

9873720210

Customer Care:

care@v3deals.in

Returns:

returns@v3deals.in

Refunds:

refunds@v3deals.in

Orders & Delivery:

orders@v3deals.in

General Contact:

contact@v3deals.in